Refund policy

Shipping Information

At Groovie Goods, we take great care in packaging our ceramic items to ensure they arrive safely.

Processing Time
All items are ready-to-ship and will be processed and shipped within 2 business days of purchase.

Shipping Timeline
Once shipped, customers should expect delivery within up to 10 days, depending on the carrier and distance.

Carrier Delays & Responsibility
Once your order has been handed off to the shipping carrier, Groovie Goods is not responsible for shipping delays caused by the carrier, weather conditions, or incorrect address information provided at checkout.

Returns & Exchanges Policy

Returns and exchanges are accepted within 7 days of delivery under the conditions outlined below.

Eligibility for Returns & Exchanges

  • Items must be returned in original condition and original packaging

  • Items showing signs of use, damage after delivery, or improper handling may not be eligible for a full refund or exchange

Buyer Responsibility

  • The buyer is responsible for return shipping costs

  • The buyer is responsible for any loss in value if the item is not returned in its original condition

Damaged Items
If your item arrives damaged, please contact us within 5 days of delivery with clear photos of the damaged item and packaging. If the damage is determined to have occurred during shipping, we will issue a replacement at no additional cost.

If damage appears to have occurred after delivery or due to improper handling, the item may not qualify for a replacement, return, or exchange.

If you have questions regarding a return or exchange, please contact us with your order number and supporting photos before sending the item back.